Mon - Fri: 9:00am - 5:00pm | 604-538-3511 | View Wishlist
Saturday By Appointment Only (please book during weekdays with reception)
Saturday By Appointment Only (please book during weekdays with reception)
Ask Us Anything... Yes Anything!
Shipping & Handling Policy
Please be advised that we cannot ship any merchandise to PO Box addresses.
Truck Freight - Large & Oversized Items
Items shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer - not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policy section for full details.
Shipping Lead Times
Ocean Pacific Lighting strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent. The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped. If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at (604) 538-3511 to inquire about expedited shipping services. Ocean Pacific Lighting is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.
Privacy Policy
Ocean Pacific Lighting is committed to protecting your privacy. This statement explains the steps to protect your personal information when you visit or access our website. The following will describe what categories of personal data we collect, and the purposes for which we use the data. By accessing our Website, you agree to the data collection and use of information in accordance with this policy.
Personal information collection
Ocean Pacific Lighting may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to: collect and use the following kinds of personal information:
- information about your use of this website
- information that you provide using for the purpose of registering with the website
- information that you provide for the purpose of subscribing to the website services and any other information that you send to Ocean Pacific Lighting
Ocean Pacific Lighting may use your personal information to:
- administer this website
- personalize the website for you
- enable your access to and use of the website services
- send you statements and invoices
- send you marketing communications
- send you newsletters
Securing your data
The security of your personal information is important to Ocean Pacific Lighting, however no method of transmission over the internet, or method of electronic storage is 100% secure. We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. Ocean Pacific Lighting will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.
Cross-border data transfers
Information that Ocean Pacific Lighting collects may be stored, processed in and transferred between any of the countries in which Ocean Pacific Lighting operates to enable the use of the information in accordance with this privacy policy. By using the website, you agree to such cross-border transfers of personal information.
Changes to this Privacy Policy
Ocean Pacific Lighting reserves the right to update or change our Privacy Policy at any time. You should check this page occasionally to ensure you are familiar with any changes. Continued use of the website after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Other websites
This website contains links to other websites. Ocean Pacific Lighting is not responsible for the privacy policies or practices of any third party.
Contact Ocean Pacific Lighting
If you have any questions about this privacy policy or Ocean Pacific Lighting's treatment of your personal information, please write to:
Ocean Pacific Lighting
15292 Croydon Drive, Unit#101
Surrey, BC V3S 0Z5
Phone: (604) 538-3511
Return Policy
Ocean Pacific Lighting
All ordered items are non-returnable and final sale.
Defective items must be returned in original packaging with a receipt.
Our aim is to ensure all of our customers are happy and satisfied with their purchase. Our quoted prices are valid for 30 days. All custom orders are a FINAL SALE. Should any item be cancelled after the order has been processed, it may be subject to a restocking fee.
Non Refundable 50% Deposit is required on all custom orders.
Clearance Items and floor models are sold AS IS and are final sale.
Orders not picked up within 120 Days of being received at Ocean Pacific Lighting will be returned to supplier; deposit will be forfeited.
Defective items must be returned in original packaging with receipt within 2 weeks of pick-up/delivery.
Errors and Omissions excluded, subject to delivery Terms and Credit.
TERMS & CONDITIONS
Ocean Pacific Lighting
While every effort is made to ensure that the content of this website is accurate, the website is provided "as is" and Ocean Pacific Lighting makes no representations or warranties related to this website or the materials contained on this website. We do not guarantee the accuracy, completeness or reliability of information appearing on the website. The website may contain errors and omissions related to product descriptions and availability. Ocean Pacific Lighting reserves the right to correct or update errors or omissions and to change information at our discretion without prior notice.
In no event shall Ocean Pacific Lighting, nor any of its employees, shall be held liable for anything arising out of or in any way connected with the use of this website. Ocean Pacific Lighting, including its employees, shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to the use of this website.
Ocean Pacific Lighting reserves the right to revise these Terms & Conditions at any time as it sees fit. You should check this page occasionally to ensure you are familiar with any changes.
Point of Sale