We apologize if you receive a damaged or defective product. Unfortunately, this is out of our control, but it does happen occasionally. It is our priority to make sure that we get things right!
All defective and damaged items are subject to inspection and approval and must be reported within 48 hours of receiving your order. Failure to provide immediate notification of damages or defects may impede a claim resolution.
Please note that all natural materials, such as marble and alabaster have unique veining and characteristics that may vary in color and patterns and are not considered defects but are a testament to making your purchase one of a kind. Some clear glasses have bubbles which too are not considered defective. Many times, these characteristics are part of the design and thought to be decorative. Natural finishes incorporated in some products may not qualify for returns due to their variances. Pilling on upholstery can occur with friction on certain fabrics. This is not considered a warranty issue by the manufacturer.
