Within most areas in Canada, deliveries are drop ship only (shipped directly from the vendors). Due to this, you may receive separate shipments with multiple orders from multiple vendors.
Depending on the supplier and your location, orders will ship via Canada Post, FedEX, UPS or via 3rd party carriers (typically for larger product orders) and will not be responsible for bringing items into your home and assembly. Please be aware that it is the responsibility of the customer to be available for deliveries and it will not be the responsibility of Ocean Pacific Lighting to provide exact times of delivery.
Currently we are unable to offer expedited shipping on orders. Shipping to international destinations outside of Canada is not offered at this time. PO box addresses will not be accepted. Delivery to remote or rural areas or for large oversized items that require us to ship via skid, may include extra shipping costs that are not calculated during your original online purchase, should this be the case, we will reach out to you prior to processing your order to confirm if you want to proceed. We will allow 14 days for your acknowledgement before we cancel your order, and you will not be charged. Please ensure you have provided us with the correct email address and check your spam/junk mail inbox should you notice you have not received a shipping confirmation. To avoid additional shipping fees after purchase, please contact us and we would be happy to provide you with a quote.
All damaged items must be reported within 48 hours of receiving your order so that we can file a claim with the vendor. You are required to inspect any visible damages to the packaging. If the package appears to have severe damage you may choose to refuse delivery. If you refuse your purchase’s delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Purchases that are refused due to non-damage or defect related feedback will be issued a refund less the original handling fee charges and restocking fees. Please note the carrier will deny damage claims if not noted on the waybill. Please see returns.
Lead times are based on what is already in stock with the vendor. We will make every effort to ensure that your merchandise reaches you accurately and expediently. If the product is not in stock, we will inform you within 72 hours of placing your order of the expected lead time and delivery plans via email. If the item is out of stock or on back order, you will have the option to cancel your order at that time. Back orders will be shipped to site as soon as the item is back in stock.
All lead times are dependent on each specific manufacturer and can range from 1-16 weeks, this does not include custom fixtures. (This is based on ‘business days’ and is subject to demand and availability and does include weekends or statutory holidays within Canada and the US.) Lead times are changed on a regular basis by the manufacturer, while we try to update this information as frequently as possible, please contact us for more exact estimates. Lead times are only an estimation and vendors may indicate longer than stated lead times after an order has been placed based on the demands and availability.
