RETURNS, CANCELLATIONS AND MODIFICATIONS
Please contact us within 24 hours of placing your order should you need to cancel or modify your order. Please note you will be charged a 10% processing fee. If the order has already been shipped by the manufacturer and we are unable to cancel the order, you will need to wait for its arrival. Items eligible for return will need to be approved by our Quality Control Team and you will be contacted within 3-5 business days.
REQUIREMENTS FOR ELIGIBLE RETURNS
Thank you for your purchase. Please note, most items on our website come directly from our vendors. If OPL needs to return anything, we have to cover a return fee, shipping and duties. Therefore, if a return is required, fees will be charged for the return, shipping and duties.
It is the customer’s responsibility to return and ship unwanted items back. Restocking and handling fees will be applied for all items received. Shipping and handling fees are non-refundable unless the item was received defective, or incorrect.
Please do not return anything without the approval from our Quality Control Team. Each item will be reviewed and inspected prior to approval. Items sent back to us without prior approval, as well as any returns sent to our warehouse without original packaging, items that have been installed, or with unpaid postage, will be sent back to the sender.
Please complete the return request form and our Quality Control Team will contact you within 3-5 working business days. Refunds are processed on the original payment method. Approved refunds may take 3-5 business days depending on your bank’s processing speed.
Electrician costs will not be covered by the Manufacturer or Ocean Pacific Lighting. Please review all Specification Sheets before purchasing, Ocean Pacific Lighting is not responsible for purchases made that do not fit your junction boxes or your space.
Please be aware of the following to ensure your return meets eligible criteria:
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Item(s) that have been delivered to site must be returned within the last 30 days of receiving.
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Item(s) returned must be unused and not installed.
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Item(s) must be in original packaging. This includes all original packing materials, parts and factory paperwork and information.
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Do not write on the outside of the original packaging, this could cause the return to be declined.
ITEMS NOT ELIGIBLE FOR RETURN:
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Light Bulbs
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Chains, rods, Shades, Glass, Parts, Remotes
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Any Customized, Made to Order or modifications to the original fixture are non-refundable
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Large lighting pieces that are 30” or greater in height or diameter
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3 or more of the same item
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Outdoor Posts
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All Clearance, Final Sale, As Is, and All Open Box items are not exchangeable, and ineligible for return
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Items damaged through normal wear and tear, sun damage or natural factors are ineligible for return
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Installed or Used (including cut or stripped wires)
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Items not in original packaging
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Items not purchased through Ocean Pacific Lighting
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Artwork & Mirrors
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All furniture, art, pillows, mirrors, and accessories are not returnable or exchangeable except for manufacturing defects
If your return meets the eligibility criteria above, please initiate your return. By initiating a return, you agree with the terms and conditions above. Please accept to proceed with submitting your return claim. Once the form is completed and submitted, a member from our team at Ocean Pacific Lighting will be in touch with next steps.
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DEFECTIVE AND DAMAGE CLAIM
We apologize if you receive a damaged or defective product. Unfortunately, this is out of our control, but it does happen occasionally. It is our priority to make sure that we get things right!
All defective and damaged items are subject to inspection and approval and must be reported within 48 hours of receiving your order. Failure to provide immediate notification of damages or defects may impede a claim resolution.
Please note that all natural materials, such as marble and alabaster have unique veining and characteristics that may vary in color and patterns and are not considered defects but are a testament to making your purchase one of a kind. Some clear glasses have bubbles which too are not considered defective. Many times, these characteristics are part of the design and thought to be decorative. Natural finishes incorporated in some products may not qualify for returns due to their variances. Pilling on upholstery can occur with friction on certain fabrics. This is not considered a warranty issue by the manufacturer.
